Refund policy

 

 

 

Return & Refund Policy

We accept returns and refunds only in cases of defective items, damage during shipping, or incorrect items received. Due to the delicate handcrafted nature of our products, we do not accept returns based on personal preference. Minor variations in appearance are not considered defects.

To be eligible for a defect, damage, or incorrect item claim, please contact us within 24 hours of delivery at hello@noor-living.com with your order number, clear photos or a short video showing the issue, and a photo of the shipping label/packaging. Based on the evidence provided, we will offer either a full refund or a replacement, at no additional cost to you and without requiring you to return the item.

 

Shipping Delays Delivery times are estimates only. We are not responsible for delays caused by customs, carrier issues, or circumstances beyond our control.

 

Customs & Import Duties Customers are responsible for any customs fees, import duties, or taxes imposed by their country.

 

Order Cancellation Orders cannot be cancelled or modified after 24 hours of placement, as they are processed immediately.

 

Damages and Issues Please inspect your order upon reception and contact us within 24 hours of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Wrong Address & Lost Packages We are not responsible for orders shipped to an incorrectly provided address. Please ensure your shipping details are correct before placing an order. If a package is marked as delivered but not received, please contact your local carrier first. We will assist in filing a claim but cannot guarantee a refund.

 

Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. In the case of damage or incorrect items received, we will arrange a refund or replacement as described above. Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. To exercise this right, please contact us at hello@noor-living.com within 14 days of delivery. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. We will provide return instructions specific to your order.

 

Refunds We will notify you once your claim has been reviewed, and let you know if the refund or replacement was approved. If approved, refunds will be automatically issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your refund, please contact us at hello@noor-living.com.